Refund & Cancellation Policy
Version 2026-10-02. This policy forms part of our Terms of Service. It explains when you can cancel and when we give refunds. It does not affect any rights you have under the Federal Competition and Consumer Protection Act 2018 that cannot be excluded.
1. Domain registrations and renewals: non-refundable
Once a domain has been registered or renewed with the registry, the fee is paid to the registrar and cannot be recovered, so domain registrations, renewals and transfers are non-refundable, including if you no longer want the name, mistyped it, or entered incorrect registrant details. Please check the spelling carefully before paying.
If we cannot complete a registration you have paid for (for example the name was taken before we could register it, or the registry refuses it), we will either offer an alternative name at the same price or refund you in full, at your choice.
2. Software subscriptions
- First purchase: you may cancel within 7 days of your first payment for a full refund, provided we have not yet completed onboarding, data migration or custom configuration for you.
- After 7 days, or once onboarding has been done: fees for the current term are non-refundable. You can choose not to renew, and the Service continues until the end of the paid term.
- Renewals: renewal payments are non-refundable once the new term has started.
- We do not give partial refunds for unused time or for reducing the number of users during a term.
3. Websites, development and other projects
Project work is scheduled and resourced when you pay. If you cancel before work starts, we refund what you paid minus any third-party costs already incurred (such as themes, plugins or domains). Once work has started, payments for completed milestones or work done are non-refundable; any unused balance for work not yet started is refunded.
4. Monthly services (social media, support retainers)
You may cancel at any time with effect from the end of the current paid month. The current month is non-refundable.
5. Our failure to deliver
If we fail to deliver a Service you paid for, or there is a serious defect we cannot fix within a reasonable time after you report it, you are entitled to a refund of the fees for the affected part of the Service.
6. Duplicate and incorrect charges
If you were charged twice or charged the wrong amount because of an error on our side, we will refund the excess in full.
7. How to request a refund
Email billing@ideskhubs.com with your invoice or order number and the reason. We will respond within 5 business days. Approved refunds are paid to the original payment method (card refunds through Flutterwave) or to a Nigerian bank account in your or your company's name, within 10 business days of approval. Your bank may take longer to show the credit.
8. Chargebacks
Please contact us before disputing a charge with your bank. Chargebacks for Services you received, or for non-refundable items such as domains, will be contested, and related Services may be suspended while the dispute is open (see section 13 of the Terms).
Version 2026-10-02 ยท Last updated 2 October 2026