Terms of Service

Version 2026-10-02. These Terms of Service ("Terms") are a binding agreement between you and iDeskHubs Ltd, a company registered in Nigeria under RC 8912360, trading as iDeskHubs, of Port Harcourt, Rivers State, Nigeria ("iDeskHubs", "we", "us"). They govern your use of ideskhubs.com, the client area, and every product and service we sell, including software subscriptions, websites, hosting, social media management, migrations and domain registrations (the "Services").

By creating an account, placing an order, paying an invoice or using the Services, you accept these Terms, our Refund Policy, our Privacy Policy and, for domains, our Domain Registration Terms. If you accept on behalf of a company, you confirm you are authorised to bind it. If you do not agree, do not use the Services.

1. Accounts

You must give accurate, current information and keep it up to date. You are responsible for keeping your password confidential and for everything done through your account. Tell us at once at support@ideskhubs.com if you suspect unauthorised access. We may suspend an account we reasonably believe is compromised, fraudulent or being misused.

2. Orders and contract formation

An order is an offer to buy. A contract is formed when we confirm your payment, or when we start work or provision the Service, whichever happens first. We may decline any order, for example if pricing was displayed in error, a domain is unavailable or we suspect fraud; if we decline after you have paid, we refund you in full.

3. Prices, VAT and payment

• Prices are set in US dollars and charged in naira at the exchange rate shown at checkout, or in US dollars where offered. Value Added Tax (VAT) is added at the prevailing Nigerian rate (currently 7.5%).
• Online payments are processed by Flutterwave. We never see or store your full card details. Bank transfers to our account are accepted against an invoice; quote the invoice number as the reference.
• If you are required by law to deduct withholding tax, you must send us the credit note/receipt for it; otherwise the deducted amount remains payable.
• Invoices are due on the date shown. If a renewal invoice is unpaid 14 days after its due date we may suspend the Service, and after 30 days we may terminate it and delete associated data in line with section 10.
• Price changes apply from your next renewal; we will show the new price on the renewal invoice before you pay.

4. Subscriptions and renewals

Subscriptions run for the term you buy (monthly or yearly) and do not renew automatically. Before the end of each term we send a renewal invoice; paying it renews the Service for a further term. If you do not want to renew, simply do not pay; the Service ends at the end of the paid term. Seat (user) increases during a term are invoiced pro rata.

5. Your responsibilities and acceptable use

You must not use the Services to: break any law; infringe anyone's intellectual property or privacy; send spam or phishing; distribute malware; host unlawful, defamatory, obscene or hateful content; attempt to gain unauthorised access to any system; or interfere with the Services or other customers. You are responsible for the content and data you put into the Services and for having the right to use it. We may remove content or suspend Services that breach this section, with notice where practical.

6. Our responsibilities

We provide the Services with reasonable skill and care. We aim for high availability but do not guarantee uninterrupted or error-free operation; planned maintenance and events outside our control (section 12) may cause downtime. Some Services rely on third parties such as Flutterwave, our domain registrar, cloud hosting and email providers; their terms also apply to the parts they provide.

7. Intellectual property

We (or our licensors) own the software, platform and materials we provide; you receive a non-exclusive, non-transferable right to use them for your internal business during your paid term. You keep ownership of your data and content. For website projects, ownership of the final site design and content passes to you once the project is paid in full; we keep ownership of our reusable code, templates and tools and grant you a licence to use them as part of your site.

8. Confidentiality and data protection

Each party will keep the other's confidential information confidential and use it only to perform this agreement. We process personal data as described in our Privacy Policy and in line with the Nigeria Data Protection Act 2023. Where we process personal data on your behalf inside our software, we do so only on your documented instructions.

9. Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law. Subject to that: (a) neither party is liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss; and (b) our total liability arising out of or in connection with the Services in any 12-month period is limited to the fees you paid us for the affected Service in that period.

10. Suspension, termination and your data

You may stop using a Service at any time; refunds are governed by the Refund Policy. We may suspend or terminate a Service for non-payment (section 3), material breach that is not remedied within 7 days of notice, or immediately for serious misuse or where required by law. After a Service ends you may request an export of your data for 30 days; after that we may delete it, except records we must keep by law (for example tax and accounting records).

11. Indemnity

You will compensate us for reasonable losses and costs (including legal fees) arising from a third-party claim caused by your content, your breach of section 5, or your breach of law.

12. Events outside our control

Neither party is responsible for delay or failure caused by events beyond its reasonable control, such as power or network outages, failures of third-party providers, natural events, strikes, civil unrest or government action.

13. Payment disputes and chargebacks

If you have a problem with a charge, contact us first at billing@ideskhubs.com so we can resolve it. Raising a chargeback for a Service you received or used is a breach of these Terms; we may suspend the related Services while the dispute is open and recover the amount and any chargeback fees from you.

14. Changes to these Terms

We may update these Terms. The version and date at the top show which applies. Material changes will be notified by email or in the client area at least 14 days before they take effect, and apply to new orders and renewals after that date.

15. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. The parties will first try in good faith to resolve any dispute within 30 days of written notice. If not resolved, the dispute shall be referred to arbitration under the Arbitration and Mediation Act 2023 by a sole arbitrator, seated in Port Harcourt, conducted in English. Either party may still seek urgent injunctive relief from a court of competent jurisdiction.

16. General

These Terms, together with the documents they refer to and any signed order or proposal, are the entire agreement between us for the Services. If a signed proposal conflicts with these Terms, the proposal prevails for that project. If any provision is unenforceable, the rest remains in force. You may not transfer this agreement without our consent. Notices to us must be sent to legal@ideskhubs.com; we will send notices to the email on your account.

Contact

iDeskHubs Ltd (iDeskHubs), Port Harcourt, Rivers State, Nigeria. Email legal@ideskhubs.com.

Version 2026-10-02 · Last updated 2 October 2026